Refund & Cancellation Policy

Overview

At PanFetch, we strive to provide fast, accurate, and reliable document services. We understand that issues can arise, and we have a fair and transparent refund policy to protect our users.

This policy applies to all paid services on panfetch.com. Free services do not qualify for any refund claims. Please read this policy carefully before making any purchase.

Refund Eligibility at a Glance

Service

Refund Status

Timeframe

Document not delivered

✓ Full Refund

Within 7 days

Wrong document delivered

✓ Full Refund

Within 7 days

Technical error on our end

✓ Full Refund

Within 7 days

Duplicate charge

✓ Full Refund

Within 14 days

Document delivered correctly

✗ Not Eligible

N/A

Wrong info entered by user

✗ Not Eligible

N/A

Government server delay

~ Partial

Case by case

Subscription cancellation

~ Pro-rata

Within billing period

When You Are Eligible for a Refund

You may request a full refund under the following conditions:

Service not delivered: You were charged but did not receive the document or service within 24 hours.
Wrong document: You received a document that does not match the service you paid for.
Technical failure: Our system experienced a verified error that prevented service delivery.
Duplicate payment: Your account was charged more than once for the same transaction.
Service unavailable: The requested government service was discontinued or unavailable and we could not inform you beforehand.

When You Are NOT Eligible for a Refund

You entered incorrect Aadhaar, PAN, or personal details that led to the wrong document being fetched.
The document was successfully downloaded but you changed your mind.
Delays caused by government servers (UIDAI, NSDL, etc.) beyond our control.
You violated our Terms of Service.
Free services or free-tier usage.
Refund request made after 7 days of the original transaction.
Subscription fee for days already used in the current billing period (unless cancelled within 24 hours of renewal).

How to Request a Refund

1

Contact Support

Email us at refunds@panfetch.com or use our Contact Page within 7 days of the transaction.

2

Provide Transaction Details

Include your registered email, transaction ID, order number, and a brief description of the issue.

3

Review Process

Our team will review your request within 2–3 business days and may ask for additional information or screenshots.

4

Refund Issued

If approved, the refund is processed to your original payment method within 5–7 business days.

Refund Method & Timeline

UPI / Wallets: Refunded within 1–3 business days
Debit / Credit Card: Refunded within 5–7 business days
Net Banking: Refunded within 3–5 business days
Bank Transfer (NEFT): Refunded within 5–10 business days

Refunds are always processed to the same payment method used for the original purchase. We do not offer cash refunds or refunds to a different payment method.

Subscription Cancellation

If you have subscribed to a PanFetch premium plan:

You can cancel your subscription at any time from your account dashboard.
Cancellation takes effect at the end of the current billing cycle — you retain access until then.
If you cancel within 24 hours of an auto-renewal charge, you are eligible for a full refund of that renewal.
No pro-rata refunds are given for unused days in a monthly/annual plan unless under exceptional circumstances.

Contact for Refunds

Email: refunds@panfetch.com
Response Time: Within 2–3 business days
Support Hours: Mon–Sat, 10 AM – 6 PM IST
Contact Support